I had problems checking in online last night. UA's website decided I neede a Visa, I ended up telling it I had an EEA or something when in fact I needed an EETA/ESTES.
When I came to baggage drop, the UA checkin desk picked up the problem, and it was sorted out ably and quickly by the UA staffer's supervisor, who's name tag I think said customer service director?
It seemed that last night UA's system hadn't found my name in the EETA system hence had decided to ask for other travel permits. It was likely down to issues between Opodo with whom I booked the flight, UA and the TSA.
Not only did they sort it out, they gave me a minor seat upgrade!
Who says airlines have forgotten customer service?
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